Emergency Services: What To Know While In Hong Kong - Answers & Video

Emergency Services: What To Know While In Hong Kong

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Emergency Services: What to Know While in Hong Kong


Hong Kong is a vibrant and bustling city that attracts millions of tourists each year. While exploring this beautiful destination, it’s important to be aware of the emergency services available to ensure your safety and well-being. This article will provide a comprehensive guide to the emergency services in Hong Kong, including contact information, tips, and important details to know in case of an emergency.

Hong Kong Police Force

The Hong Kong Police Force is responsible for maintaining law and order in the city. In case of any criminal activity, emergencies, or if you require assistance, you can contact the police by dialing 999. The emergency hotline is available 24/7 and can be reached from any phone.

  • Emergency Hotline (Police): Dial 999
  • Non-Emergency Hotline (Police): Dial 2527 7177
  • Important Tips: When contacting the police, provide clear and concise information about the situation or emergency. Stay on the line until the operator advises you to hang up.
  • Police Stations: There are numerous police stations located throughout Hong Kong, ensuring prompt response and assistance.

Hong Kong Fire Services Department

The Hong Kong Fire Services Department is responsible for fire prevention, firefighting, and rescue operations. In case of a fire emergency or if you require rescue assistance, dial 999 immediately.

  • Emergency Hotline (Fire Services): Dial 999
  • Non-Emergency Hotline (Fire Services): Dial 2723 8787
  • Important Tips: When reporting a fire, provide the exact location and any relevant details about the situation. Follow the instructions given by the operator until help arrives.
  • Fire Stations: Fire stations are strategically located throughout Hong Kong, ensuring swift response times in case of emergencies.

Hong Kong Hospital Authority

The Hong Kong Hospital Authority oversees the public healthcare system in Hong Kong. In case of medical emergencies or if you require medical assistance, it is important to know the contact information for the nearest hospital.

  • Emergency Hotline (Hospital Authority): Dial 999
  • Non-Emergency Hotline (Hospital Authority): Dial 2300 6555
  • Important Tips: When seeking medical assistance, provide clear information about the condition and location. If possible, ask a local or hotel staff to assist you in finding the nearest hospital.
  • Public Hospitals: Hong Kong has a comprehensive network of public hospitals that provide emergency and general medical services.

Hong Kong Image 1:

Hong Kong

Emergency Preparedness

Being prepared for emergencies is essential while traveling in Hong Kong. Here are some important tips to ensure your safety:

  • Register with Your Embassy: Before traveling to Hong Kong, register with your embassy or consulate. This will help them assist you in case of emergencies or any critical situations.
  • Travel Insurance: It is highly recommended to have travel insurance that covers medical emergencies, trip cancellations, and personal belongings.
  • Emergency Contacts: Save important contact numbers, including your embassy, hotel, and local emergency services, in your phone or on a piece of paper.
  • Know Your Location: Familiarize yourself with the area you’re staying in, including nearby hospitals, police stations, and fire stations.
  • Stay Informed: Keep an eye on local news and weather updates to stay informed about any potential emergencies or disruptions.
  • Emergency Kits: Consider carrying a small emergency kit with basic supplies like a first aid kit, flashlight, and extra batteries.

Consulates and Embassies

Hong Kong is home to numerous consulates and embassies that provide assistance to their respective citizens. Here are some important contact details:

  • United States Consulate General: +852 2523 9011
  • British Consulate-General: +852 2901 3000
  • Australian Consulate-General: +852 2827 8881
  • Canadian Consulate-General: +852 3719 4700
  • Important Tips: Contact your respective consulate or embassy in case of emergencies, loss of passport, or any other critical situations.

Tourist Assistance

If you require general assistance or have non-emergency queries while in Hong Kong, the following tourist assistance centers can provide guidance:

  • Hong Kong Tourism Board Visitor Centers: These centers are located in popular tourist areas and offer helpful information, maps, and assistance.
  • Location-Based Assistance: Many major shopping malls and attractions have dedicated information counters to assist tourists.
  • Important Tips: Don’t hesitate to approach tourist assistance centers or information counters for guidance, directions, or any non-emergency queries you may have.

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Hong Kong

Transportation Emergencies

In case of transportation emergencies, such as accidents or breakdowns, it’s important to know the appropriate contact information:

  • Emergency Hotline (Police): Dial 999
  • Emergency Hotline (Fire Services): Dial 999
  • Public Transport Operators: If you encounter any issues with public transportation, contact the respective operators, such as MTR, bus companies, or taxi companies.
  • Important Tips: Stay calm and provide clear information about the incident, including the location and any injuries or damages.

Emergency App

Hong Kong offers an emergency app called “MyObservatory” that provides real-time weather updates, typhoon warnings, and other emergency information. It is available for download on both iOS and Android devices.

  • Features of the MyObservatory App:
  • Typhoon Warnings: Stay informed about typhoon warnings and related advisories.
  • Weather Updates: Get real-time weather updates, including temperature, rainfall, and air quality.
  • Emergency Notifications: Receive notifications about emergencies, such as landslides or severe weather conditions.
  • Important Tips: Download the MyObservatory app before your trip to stay updated on any emergency situations.

Hong Kong Image 3:

Hong Kong


Knowing the emergency services available in Hong Kong and being prepared for any unforeseen circumstances is crucial for a safe and enjoyable trip. Familiarize yourself with the contact details, stay informed, and take necessary precautions to ensure your well-being while exploring this vibrant city.


  • Hong Kong Police Force: www.police.gov.hk
  • Hong Kong Fire Services Department: www.hkfsd.gov.hk
  • Hong Kong Hospital Authority: www.ha.org.hk
  • United States Consulate General in Hong Kong: hongkong.usconsulate.gov
  • British Consulate-General Hong Kong: www.gov.uk/world/organisations/british-consulate-general-hong-kong
  • Australian Consulate-General Hong Kong: www.hongkong.china.embassy.gov.au
  • Canadian Consulate-General Hong Kong: www.hongkong.gc.ca
  • Hong Kong Tourism Board: www.discoverhongkong.com
  • MyObservatory App: www.hko.gov.hk/mobile/wxinfo/MyObservatory_e.htm

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